Job description
We’re looking for a candidate to join our team as a Critical Resolution Specialist. Our Critical Resolution Team conducts deep research, communicates with external parties, and monitors queues every 30 days following specific case monitoring protocols to ensure cases are compliant in accordance with the company’s internal compliance standards.
Responsibilities:
- Assist in the maintenance of the Critical Resolution & Monitor Problem queue
- Conduct external searches, utilizing state portals to research additional case status information as needed
- Maintain and produce lien packages for all Pre settlement and/or Joint Venture cases
Provide Daily support that includes and is not limited to the below items:
- Direct communication and support to CR Team Lead
- Phone answering & forwarding MP Phone Tree line
- Manage multiple email accounts
- Contact on a minimum of 45 cases per day
- Coordinate with Status Support team on case compliance
- Speak with law firms, insurance companies and clients
- Participate in company compliance audits as needed
- Collaborate with Customer Success Team for salesperson or law firm assistance needed
- Collaborate with Risk Management Team for assistance as needed
Weekly Reporting:
- Team Lead to provide weekly overview of contact success
- Team Lead to provide weekly audit results
Monthly Reporting:
- Monthly meetings with Critical Resolution Team Lead
- Monthly meetings with Case Monitoring Team
- Ad Hoc
Qualifications:
- Strong time management and organizational skills
- Confident, self-motivated, and a true team player
- Ability to problem solve and critically think
- Attention to detail
- Great active listening skills
- Adaptable and flexible
- Strong relationship management skills and openness to feedback
- Must have experience working with Microsoft Office Suites, Teams
- Strong communication, both written and verbal Bilingual in Spanish is a plus but not required
Education and Experience:
- Bachelor’s degree is preferred (Business, Finance, Legal, Economics a plus)
- A minimum of 1 year experience in legal industry a plus (personal injury litigation preferred) and/or Medical Receivables
- Strong customer service experience required
Job Type:
Full-time, Remote/Hybrid, Work Schedule is Monday thru Friday
Work Authorization:
Must be able to show eligibility for employment in the United States within three days of hire.
APP/EEO Statement:
Golden Pear Funding is an Equal Opportunity Employer. We welcome all qualified candidates regardless of demographic background.
Pay:
$17.00 – $21.50 per hour. Benefits
How to Apply:
Please send your resume to [email protected] with “Critical Resolution Specialist” in the subject line. No phone calls or recruiters.
