Job description
We’re looking for a detailed oriented individual to join our Payoff Team. They will provide support in the processing, data reconciliation, and functionality of the Payoff queue and monitor Near Settlement queue every 30 days following specific case monitoring protocols to ensure cases are compliant in accordance with the company’s internal compliance standards.
Responsibilities:
- Assist in the maintenance of the specified Payoff & Near Settlement queue
- Process payoff letters based on business rules to internal and external customers
- Adherence and implementation of PO rules and regulations:
- Confirmation of fees
- Data reconciliation across the board
- Adherence to Schedule of Authority
Provide Daily support that includes and is not limited to the below items:
- Direct communication and support to Payoff Team Lead
- Assist PO team with maintenance of the specified Payoff & Near Settlement queue as needed
- Phone answering & forwarding Payoff Phone Treeline
- Manage multiple email accounts
- Contact on a minimum of 30 cases per day
- Coordinate with Case Monitoring team on case compliance
- Communicate with salespeople, law firms and clients
- Participate in company compliance audits as needed
- Collaborate with Customer Success Team for reconciliation assistance needed
- Collaborate with Risk Management Team for assistance as needed
Weekly Reporting:
- Team Lead to provide weekly overview of payoff averages and contact success
- Team Lead to provide weekly audit results
Monthly Reporting:
- Monthly meetings with Payoff Team Lead
- Monthly meetings with Case Monitoring Team
- Ad Hoc
Qualifications:
- Strong time management and organizational skills
- Confident, self-motivated, and a true team player
- Ability to problem solve and critically think
- Attention to detail
- Great active listening skills
- Adaptable and flexible
- Strong relationship management skills and openness to feedback
- Must have experience working with Microsoft Office Suites, Teams
- Strong communication, both written and verbal Bilingual in Spanish is a plus but not required
Education and Experience:
- Bachelor’s degree is preferred (Business, Finance, Legal, Economics a plus)
- A minimum of 1-year experience in the legal industry (personal injury litigation preferred) and/or Medical Receivables a plus
- Strong customer relationship experience required
- Working and understanding of accounts receivables and payables a plus
Job Type:
Full-time, Remote/Hybrid, Work Schedule is Monday thru Friday
Work Authorization:
Must be able to show eligibility for employment in the United States within three days of hire.
APP/EEO Statement:
Golden Pear Funding is an Equal Opportunity Employer. We welcome all qualified candidates regardless of demographic background.
Pay:
$17.00 – $21.50 per hour. Benefits
How to Apply:
Please send your resume to [email protected] with “Payoff Specialist” in the subject line. No phone calls or recruiters.
